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Are you protected if that expensive concert is cancelled?

Author
RNZ,
Publish Date
Sun, 12 Jan 2025, 4:05pm

Are you protected if that expensive concert is cancelled?

Author
RNZ,
Publish Date
Sun, 12 Jan 2025, 4:05pm

By Krystal Gibbens of 

 have seen a spate of concerts and festivals  or  around the country in the last few months.

Late last year it was confirmed .

Last year  after four artists pulled out.

So what are your rights if a concert or festival is cancelled?

Consumer NZ said if an event you had purchased tickets to was cancelled you were entitled to a refund.

Nest Fest was cancelled last year after the company behind it collapsed.Nest Fest was cancelled last year after the company behind it collapsed.

Consumer NZ senior investigative writer Chris Schulz said the Fair Trading Act also covered date or headliner changes.

Last year  after some of its headliners pulled out.

Schulz said Consumer considered this a change to the contract between buyer and seller.

鈥淲e believe that if you鈥檝e bought a ticket to a show to like a festival saying there鈥檚 a bunch of acts and you鈥檝e bought it for the main act, the headliner, and that headliner drops out, then you are entitled to a refund.鈥

Meanwhile in October last year those travelling to rapper Travis Scott were hit with exorbitant travel and accommodation costs after the event organiser  from the Eden Park concert.

 after not being able to obtain the licences it needed.

Although the tickets were covered under the Fair Trading Act, Consumer NZ said whether people were entitled to travel and accommodation costs depended on the seller鈥檚 liability under the Consumers Guarantees Act.

Last year, Travis Scott's Eden Park show was moved forward a day just a week out from the concert. Photo / Getty ImagesLast year, Travis Scott's Eden Park show was moved forward a day just a week out from the concert. Photo / Getty Images

鈥淚f they鈥檝e breached one of the guarantees, you may be entitled to claim for any reasonably foreseeable consequential losses. If not, a seller probably isn鈥檛 required to compensate you for other costs like accommodation or airfares,鈥 Consumer advises on its website.

People could also buy travel insurance or ticket cover from vendors such as  and Ticketek.

Schulz said ticket cover could be a handy way to cover you in the event of an emergency.

He said with concert tickets also going on sale well in advance of the event it could also provide some reassurance.

鈥淎 lot can happen in a year,鈥 he said.

鈥淚f you鈥檙e gonna be moving or if you鈥檙e worried about something like that happening, just check and see if that鈥檚 covered.鈥

But he said people did need to read the terms and conditions closely to ensure they were covered for what they thought they were.

- RNZ

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