Petrol stations around the country are up and running again following a day-long leap-year glitch which saw card payment machines go down for more than 10 hours.
Allied Petroleum, Gull, Z, Waitomo and other fuel stops around New Zealand reported problems with card payments on Thursday because of a software glitch they said was caused by their systems not being programmed to deal with the date February 29.
BP truckstops also saw issues with their outdoor payment terminals, prompting an apology from the company for any inconvenience caused. BP said its fuel cards had not been affected.
Gull spokesperson Julien Leys said all fuel brands鈥 card payment terminals were impacted by the leap year glitch.
He said the provider in question was Invenco payment solutions - which from his understanding specialised in fuel payments.
Invenco Group Ltd chief executive John Scott earlier told the Herald they were working to stand up payment terminals 鈥渁s we speak鈥.
Scott confirmed there had been a leap year glitch - 鈥渁nd we鈥檝e fixed it. We just need to roll it out to the network now, which is our immediate focus. We are [also] talking to Worldline on the rollout process鈥.
鈥淚 know the question is timing; it鈥檚 as soon as possible. Expect this afternoon.鈥
Just before 7pm, Scott contacted the Herald to say the network was being turned on and customers would see working machines within a quarter of an hour.
A spokeswoman for Z Energy and Caltex confirmed their systems were working as of about 7pm. Waitomo has been approached for confirmation.
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Allied Petroleum鈥檚 network was also back as of 7.05pm, according to a note on the company鈥檚 website. BP has also been approached for confirmation.
Waitomo chief executive Simon Parham said the provider was testing a potential fix around midday and hoped to resolve the issue by early afternoon.
Parham said there was no clear confirmation yet whether the leap year date was the root cause, and they were waiting for a full incident report from the software provider.
Waitomo Group owner Jimmy Ormsby said if a fuel brand has an in-house solution like their app, then this was an alternative form of payment.
Leys said it was a nationwide payments issue that had first been spotted earlier this morning.
鈥淲e have been liaising with our provider and understand they are working as quickly as possible to fix the issue.鈥
He said February 29 was 鈥渏ust one of those things that caused the payment software to have a glitch鈥.
The self-service pumps were not working at Allied P艒rangahau on Thursday morning. Photo / Michaela Gower
鈥淲e are really reliant on the payment supplier, but we are hoping they can get it fixed as quickly as possible.
鈥淚t鈥檚 across the board, but it seems to be mainly affecting outdoor payment terminals, but it鈥檚 too early to say, we think it is affecting all payment terminals.
鈥淚t鈥檚 a tough day for motorists who are trying to fill up at the pump today.鈥
Waitomo Group Manager Greta Shirley said Waitomo鈥檚 understanding was that a fix was on the way, with testing potentially around lunchtime, 鈥渂ut we haven鈥檛 been told that officially by the payment third party鈥.
鈥漈his is not affecting app payments or where stores have an indoor payment terminal.
鈥滱 lot has been directed at Worldline, and it is not a Worldline issue - it鈥檚 the outdoor payment, so that鈥檚 why a lot of the unmanned sites are being impacted.鈥
鈥淚 just want people to know if they need fuel they can use the app.鈥
At Allied in P艒rangahau, the station owner said he had been in contact with head office about the problem, and had been told it was because of the leap year date.
鈥淚t鈥檚 a pain for everyone. They rolled out a new [system] last year, but they obviously weren鈥檛 programmed for the leap year.鈥
Gull and Allied said on social media they were aware of a nationwide technical error across all fuel brands that had put their fuel stop network offline on Thursday.
鈥淥ur team are busy working with our suppliers to fix the issue, we will provide further updates as soon as we can,鈥 Allied wrote.
Gull said: 鈥淎n industry-wide fault is causing some Gull payment terminals not to work. We鈥檙e working hard to fix this as quickly as possible.
鈥淲e understand the frustration our customers are feeling and will have a Discount Day next week to make up for the inconvenience.鈥
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