There are fresh questions for Auckland Mayor Wayne Brown over communication with those affected by flooding and slips after a message emerged in which he griped having to cancel tennis 鈥渢o deal with media drongos over the flooding tomorrow鈥.
Experts in communications and disaster say it points to a relationship with the media that doesn鈥檛 reflect the needs of those living in a disaster-struck city.
There has been extensive criticism of Auckland Council鈥檚 communications on Friday when a record amount of rain fell, leaving four people dead, wrecking businesses and homes and causing widespread disruption.
During that time there was 鈥渞adio silence鈥 from the council, according to one expert who says a text message the聽Herald聽has obtained in which Brown refers to 鈥渕edia drongos鈥 would have set 鈥渁larm bells鈥 ringing if seen before the deluge.
Brown鈥檚 term as mayor has seen him reject media interviews and limit the number of press conferences held to communicate information to the public. It emerged last week Brown had accepted only two of 108 interview requests during his first month in office.
The 鈥渄rongos鈥 message comes from a WhatsApp messenger group Brown joined last month for organising games at the聽聽in Westmere. The tennis group - called The Grumpy Old Men - aims to develop groups of four to play doubles games on Fridays and Sundays.
The message thread provided shows the rain stopped Brown鈥檚 planned tennis match on Friday, which he had previously cited as the reason he could not do an interview.
Around 4pm on Thursday, a radio producer organising the next day鈥檚 show sent a tweet in which he quoted Brown rejecting an interview the next morning, saying: 鈥淚 am playing tennis then anyway.鈥
The message thread among the 鈥淕rumpies鈥 showed a rain forecast sent to the group by a member warning of bad weather.
Brown responded at 8.24pm: 鈥淏ugger. I鈥檒l look out the window first thing.鈥 Then on Friday morning wrote at 6.46am: 鈥淎nd it鈥檚 pissing down so no tennis.鈥
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Brown had committed to playing on Sunday then cancelled the night before. 鈥淎nyhow I鈥檝e got to deal with media drongos over the flooding tomorrow so sadly no tennis for me tomorrow.鈥 He signed off as 鈥淏rowny鈥.
The message from Auckland mayor Wayne Brown to his tennis group, cancelling the next day's game. Photo / Supplied
罢丑别听Herald聽asked Brown to comment, saying a story was to be written on the message thread. He responded by text message: 鈥淧lease don鈥檛.鈥
When explained it related to questions about the council鈥檚 communications with the public, he said: 鈥淭hat was a private conversation aimed at giving a reason to miss tennis. It in no way means I am not taking communication with all levels seriously.
鈥淭here is no need to exacerbate a situation which is not about me but about getting things right for the public and especially those in need and in danger. Have commissioned a full review including communications and that includes everyone.鈥
Professor of Disaster Management Dr David Johnston said the message suggested a 鈥渕indset鈥. 鈥淚f we had that text we would have predicted much of the outcome. Alarm bells would have rung.鈥
Johnston said the Auckland public had 鈥渞adio silence鈥 from the council during the worst of the downpour on Friday at a time when people would have been seeking information on how to get help and stay safe.
Workers clean up a slip on West End Rd in Herne Bay after storms and flooding in Auckland. Photo / Alex Burton
Instead of good communication, there was 鈥渁n absence of anything from anyone鈥, he said. 鈥淭elling people what you know - and what you don鈥檛 know - is important.鈥
Johnston rejected the 鈥渦nprecedented鈥 event as a barrier to good communications. He said the Christchurch earthquakes and pandemic were good examples of a framework of crisis management providing a pathway for those responding to it, including communicating with those affected.
鈥淔or effective communications to happen in a crisis, there needs to be a relationship with all parts of the system.鈥
AUT journalism senior lecturer Dr Greg Treadwell said media were geared to meet community needs with information at times of crisis while also having a role as a watchdog which could be challenging for those leading a response.
鈥淚 think anybody who is going to lead us through a disaster needs to be able to relate to the media.鈥
Firefighters use ropes to help rescue residents trapped by flooding in Urlich Drive, Ranui. Photo / Hayden Woodward
He pointed to Brown鈥檚 reluctance to be interviewed, saying he appeared to see the media as 鈥渁n irritant and political enemy鈥. 鈥淲e know (Brown鈥檚) understanding of the mayoral role in terms of the media is two dimensional.鈥
Treadwell said the disaster preparedness message - 鈥渢urn on your radio鈥 - existed because it reflected how people turned to mainstream media in a crisis.
He said he didn鈥檛 consider the message to be private and that it was important for people to see what leaders said when they thought they were speaking without anyone listening.
University of Canterbury journalism senior lecturer Dr Tara Ross said extensive research showed the public turned to mainstream media during times of crisis.
She said the media鈥檚 role in a crisis was to communicate information to its communities but also to reflect those communities鈥 experiences back to those leading the response.
鈥淚t would appear Wayne Brown has forgotten that鈥檚 an important role for the media to advocate on behalf of their communities. It鈥檚 an important part of leadership to understand the role of the media.
鈥淥ur goal is to make sure we keep our communities safe. That means talking to the media - even if you don鈥檛 like them.鈥
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