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Outgoing Labour minister Ginny Andersen says she is not a bully and she has no recollection of raising her voice at��two young volunteers whose mother has laid a complaint against her.��

But the former police minister said she wants to sincerely apologise if her words have “caused any hurt”, she told Three’s AM Show this morning.��

The mother claims Andersen yelled at her daughter and son on election night and said they should have done more door-knocking during the campaign.��

Former police minister Ginny Andersen, here seen with Labour leader Chris Hipkin, denies yelling at volunteers on election night. Photo / Mark Mitchell��

“The only person in the Labour Party who can be blamed for losing the Hutt South electorate is me,”��Andersen��said.����

While she thought her campaign could have door-knocked more, “I do not recall yelling and no other person [recalled me] yelling.”����

In a letter of complaint, which was leaked to media outlets yesterday, the mother alleges poor behaviour over a period of three years, but particularly on election night this year, when��Andersen lost her seat of Hutt South to rival Chris Bishop.����

The letter said that the “biggest issue” took place on election night when Andersen allegedly “yelled” at the woman’s daughter and son and said they should have done more door-knocking during the campaign.����

The complaint detailed other issues over a period of three years including being called “useless” after getting addresses mixed up while delivering something for Christmas.��

“I’m aware a complaint has been made about comments I’ve made in the past,” Andersen said.��

“I’m really sorry if my comments caused hurt.��

“I’m committed to fully engage in the Labour Party process to resolve the matter.”��

Labour’s general secretary Rob Salmond confirmed the party had received “a complaint from a member regarding comments made to them by Ginny Andersen”.��

Andersen said she did not raise her voice in general and repeated that she had no memory of yelling.��

She said she prided herself on being professional and treating people respectfully, which she says she always does.��

Andersen said she had known the volunteer and their family for years and wanted to sit down and put things right in person.��

She said she had received the complaint yesterday, as she believed party leader Chris Hipkins had too. She had since spoken to him.��

She had also reached out to the volunteer’s family.��

Asked about her relationship with her staff, Andersen said she’d “never had an incident where I believe I’ve raised my voice with a staff member” and nor had she been to mediation with any staff.��