A passenger onboard a flight from the to Fiji鈥檚 main island of had her mouth taped and body restrained by flight attendants after she became disorderly and began verbally abusing staff.
Fiji Airways Flight FJ871 departed from on Saturday, January 18 (local time), landing at International Airport approximately 11 and a half hours later on Monday, January 20 (local time).
About halfway into the flight, a passenger - later said by police to be 鈥渋ntoxicated and causing a nuisance鈥 - started raising her voice around the crew and other passengers, causing a significant disturbance onboard.
A witness who watched and filmed the incident unfold told news.com.au that the woman was travelling with her husband. Despite being seated separately initially at take-off, he鈥檇 asked flight attendants to be moved further away.
When crew members refused to inform the woman of her husband鈥檚 whereabouts on the plane, she became abusive.
In footage shared to Facebook, the woman - who was identified as Australian but could be heard having an American accent - yelled expletives and harassed the flight crew.
The woman argued with crew members during the altercation. Photo / Amelee-Vono Aroha Katoaf / Facebook
鈥淕oodbye, I鈥檓 sticking in my seat. You鈥檙e disruptive,鈥 the woman is heard saying in one video. Crew members circled the woman鈥檚 seat as they talked to her in the dimmed cabin.
鈥淪top sulking. And keep your voice down,鈥 a flight attendant told the woman.
鈥淪top provoking me! You鈥檙e provoking me!鈥 the woman shouted in reply. As the flight attendants attempted to move her, she yelled: 鈥淟et me go! Help!鈥
Later in the video, the unruly passenger tells staff that she鈥檚 鈥渄one nothing wrong鈥, proceeding to call them 鈥渦gly people鈥 and threatening to take them 鈥渟traight to the American embassy tomorrow鈥.
She continued to scream and resist as crew members moved her to the back of the plane by force.
A passenger filming told news.com.au that the woman鈥檚 threatening behaviour - which allegedly saw her slap a flight attendant鈥檚 hand and hurl cups and profanity at crew members - caused concern for everyone onboard.
The woman allegedly made racist remarks towards crew members, and other passengers stepped in to tell the woman to back off.
After she refused to stop on her rampage of expletives, Fiji Airways staff were 鈥渇orced to resort to restraining and taping the mouth鈥 of the woman, the passenger told the outlet.
鈥淧arents with children onboard were clearly upset with the excessive vulgar language and swearing, with many seen blocking the ears of their children.鈥
In another video posted to Facebook, the passenger could be seen with her mouth taped shut as she continued arguing with the flight crew.
In a statement provided to media following the ordeal, a Fiji Airways spokesperson said that keeping passengers and crew safe is their 鈥渉ighest priority鈥 and that there is zero tolerance for 鈥渁ny threatening behaviour鈥 on its flights.
鈥淭he individual in question exhibited abusive and unruly behaviour which necessitated restraint by our cabin crew to ensure the safety and wellbeing of all on board,鈥 Fiji Airways said, adding that they were working with authorities as they investigated the incident.
The passenger, later revealed to be 69-year-old Stephanie Bank from Adelaide, South Australia, was arrested by police in Nadi on arrival.
Fiji passed one million visitors in 2024 - its biggest year for tourism. Photo / Tourism Fiji
Bank was released on a FJ$1000 ($784) bail after being charged with one count of unruly passenger behaviour under the Fiji Civil Aviation Act. A stop departure order was also issued, preventing her from leaving the country.
Bank was fined FJ$500 ($392) when she appeared in the Nadi Magistrates Court on Thursday. She paid in court, lifting her stop departure order and closing the case.
Fiji has , with Fiji Airways increasing flights from destinations like Australia and the US in recent years alongside an embrace of the cruise industry.
It was recently revealed that 2024 was Fiji鈥檚 biggest year for tourism, welcoming over one million people, including 226,000 Kiwis.
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