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Air New Zealand boss Greg Foran admits the airline isn't popular with all of its customers.
The national carrier has been under fire in recent months, with controversies about fare prices, flight cancellations and lost luggage.
鈥淭he way that we think about it, we鈥檝e got five stakeholders; customers, staff, suppliers, community and then we鈥檝e got to reward our shareholders at some point.鈥
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